WE BELIEVE IN OUR Values

WE VALUE OUR Beliefs

  • OUR VALUES

    We innovate to arm decision-makers.

    We provide the insights that create opportunity.

    We leveraget the wisdom of crowds and customers.

    We attract superb people with uncompromising standards.

    We prize trust, the by-production of respect, honesty and integrity.

    We honor intellect, imagination and ravenous.

    We believe that all progress begins with truth.

    We feel that none of us is as smart as all of us.

    We demand excellence.

    We reward courage.

    We value action.

    We pursue ideals.

    We inspire visionaries.

    We enpower leaders.

  • OUR BELIEFS

    We believe that a fundamental understanding of your Customer is the single greatest source of innovation, wisdom and strategic input available to business leaders today.

    We believe that the surest route to fresh perspectives is via fresh methods.

    We believe that technology and creativity have initiated a Cambrian shift for market intelligence.

    We believe that successful market intelligence is holistic and adapts to the demands of the Customer.

COLLECTING

SUCCESS STORIES

Somewhere between collecting stamps
and collecting scars

It is with great pride that we
present a selection of our
exhilarating-in-a-business-sense,
non-wall-mountable trophies:

CASE STUIES
  • Weight Loss Company
  • Other 6
  • Industrial Design Firm
  • Private Equity A
  • Beverage Company
  • Publishing
  • Generator Manufacturer
  • Private Equity B
  • Advertising Agency
  • A Weighty Opportunity

    A private equity group was interested in purchasing a well-known weight loss company from a publicly traded food enterprise.

    They needed to understand the brand’s growth potential in a highly fragmented and fiercely competitive market.

    Peacock Nine leveraged primary insights, secondary intelligence and market data to value the brand and provide the team with the most viable path for growing the business. More specifically, the Peacock Nine team:

    Explored the trials, tribulations and hopes of the companies constituent (members, potential members, owners and employees) using survey and interview insights

    Determined the best positioning for the brand

    Assessed current and future brand value

    Identified brand development opportunities

    Ideated new products, services and marketing ideas

  • Finding Faith

    Peacock Nine developed this non-denominational faith experience on behalf of Loyola Press, a Jesuit publishing company based in Chicago. The site invites people from all over the world to answer two simple questions:

    Where did I find God in my life today?

    Where do I need to find God in my life today?

    Derived from a 500-year-old Jesuit tradition, Other6.com enables thousands of people to examine the role that God is playing or could be playing in their lives.

    It is reflection.

    It is inspiration.

    It is a cry for help.

    It is a hug from a stranger.

    It is a source of knowledge.

    This open conversation also helps Loyola Press create better, more relevant products by enabling their authors and editors to be “flies on the wall” in a global conversation about real lives and the role that faith plays/could play in it all.

    CLICK HERE TO VIEW OTHER6

  • Digging Up Dirt

    Peacock Nine got down and dirty with American gardeners from across the country to help our client understand why Americans garden and the role gardening plays in their lives.

    We explored needs, fears, desires, passions and pains through in-store/point of purchase and in-garden interviews.

    In four weeks, we covered forty gardens and twelve garden centers in three major cities. Suffice it to say, we “got our hands dirty” doing ethnography.

    At the end of our journey, we created an “in-garden” insight film that highlighted the opportunities for over fifty new product innovation ideas.

    SAMPLE CLIP

  • Uncorking Profitable Growth

    Twenty years of hard work and distribution from IKEA helped this brand of sparkling juice make their mark. A private equity firm acquired the brand and had big plans for profitable growth.

    One question: where to start? Positioning? Messaging? Packaging? New flavors? New distribution partners?
    All of the above?

    In eight weeks, we helped them tap the collective wisdom of American sparkling juice consumers.

    Project Time Table (Eight Weeks)
    - Communications Concept Development
    - Packaging animation in 3-D
    - Four Focus Groups in two cities
    - Two National Online Discussion Forums
    - Quantitative Study (400 consumers)
    - Development of Virtual Shelf Set
    - Van Westendorp Price Optimization Modeling
    - Verbal Validator Concept Refinement

    The end result?
    - Two new package designs
    - New messaging
    - Three new flavors
    - Higher price point
    - Research to support sales efforts with the grocery buyers
    - Seven new distribution partners

    In less than 18 months, 35% growth bubbled up.

  • Extreme Insights

    A well-known beverage company wanted to fuel their growth by launching a new line of energy beverages across the USA. Peacock Nine assembled groups of “extreme beverage consumers” in New York, Chicago and San Francisco for six salon sessions. Covering everything from their day-to-day activities to their unique perspectives on life, their self-images, and their personal mantras, we were able to help our client understand the mindset of their ideal consumer. Invigorated with this understanding, we dove into the roles energy beverages play in their lives and opportunities for this new beverage. Concepts were refined. Packaging exposed. Flavors retooled. Extreme insights revealed. Extreme success achieved.

  • Belief Inc.

    A ninety-six year old religious publishing company needed help finding its way. Turning a new page, they invited Peacock Nine to help write the book on profitable growth. This two-year initiative incorporated aspects of strategic planning, brand-building and organizational change...all inspired by an uncommon understanding of the company’s five key constituent groups.

    Today this company leverages its uncommon knowledge of the customer as its North Star for all strategic decision-making---from new product development to its organizational make-up. Can their customer-centric belief system arm them to become the leader in their industry? And as their 25% growth and organizational credo suggest, the writing is already on the wall.

  • Power Up

    A maverick group of entrepreneurs were charged-up to change the outdoor power equipment industry.

    Applying a 2.0 mindset to the decades-old electric generator business, they needed to know how best to take their offering to the world.

    Peacock Nine helped craft a comprehensive brand strategy for the company based upon a deeper understanding of the unmet needs of equipment dealers and distributors and their customers. Importantly, customer insights and pricing analysis helped ensure that the products they brought to market were successfully priced to garner both maximum value and reinforce their strategic positioning. Peacock Nine also helped shepherd through the manifestations of their communications strategy--everything from elevator speech, to revolutionary website design, POP signage, trade show design and collateral creation/production.

    Cutting through the industry like a tornado, our client was able to create a hurricane of goodwill and interest in their company and products that has led to a national distribution service and sales network of more than 20,000 dealers and distributors. All in less than 20 months.

  • A Clearer View

    A private equity firm purchased a window manufacturer in California. Sales were stalled and they needed a clearer picture of the competitive environment and their company’s place in it.

    In eight weeks, Peacock Nine was able to provide the firm with an unparalleled understanding of the California construction market and opportunities for growth. Interviewing key project personnel on job sites, Peacock Nine was able to build a foundational understanding of the unmet needs, perceptions and expectations of this window manufacturer and others. Conducting multi-modal focus groups with purchasing agents from construction companies, Peacock Nine was able to understand how the manufacturer’s reputation stacked up against the competition. A comprehensive quantitative study of current and potential customers provided the insight gatherers not only with breadth and confidence but also suggested only 20% of the manufacturers were truly “customers”. To bring the insights in the transcripts and graphs to life, Peacock Nine created a three minute documentary film that enabled our clients to experience the customers’ point of view first hand. Brick by brick, the insights constructed an entirely new perspective on the business and new opportunities for growth. They also helped shift power from the founding family with all of its latent knowledge to the new owners of the company. Our client’s team was provided the pillars of a growth strategy and ten tactical silver bullets that immediately informed the recalibration of the way the manufacturer approached sales, customer service, and measured quality.

  • Perfect Pitch

    An international advertising firm was invited to pitch a Fortune 50 client. The first step was to present their credentials. Five days before that meeting they turned to Peacock Nine for a quantitative analysis of the industry and that company’s place in it from the customer’s perspective. 200 Americans gave us their point of view, utilizing the Cognitive Collage tool to leverage metaphor and story to unpack the brand. Three days later, the advertising agency understood their potential client’s business and brand, as well as the needs, fears and desires of their customers, better than their prospective client. The “get-to-know-you” meeting was transformed into a collaborative strategy session.

Further case studies available upon request
OUR TEAM
  • BRADLEY PEACOOK
  • PAUL KUZMA
  • HENRY CHEN
  • SARA OMARA
  • TRACY JONES
  • RUSSELL BRANAGHAN
  • BRADLEY PEACOCK

    PRESIDENT

    Born in Pittsburgh.

    Educated at Oxford, schooled by New York City.

    Launched his first company at 30.

    Crafted strategies for global behemoths and the entrepreneurial elite.

    Built brands for BBDO, McCann-Erickson and Peter Kim.

    Started Peacock Nine to bring the customer into the strategic decision-making process.

    Thinks that a strategy unexecuted is just another clever idea.

    Believes that customer understanding creates opportunity and competitive advantage.

    Worships the wisdom of crowds.

    EXPERIENCE
    EXPERIENCE

    NASCAR

    William Blair

    Chicago Growth Partners

    Palm / PalmOne

    The Plastics Group

    The Martin Agency

    Saatchi & Saatchi

    Hain Celestial Group

    Seiko

    Samsung

    Daimler Chrysler

    Deutsch

    Leo Burnett

    Unum

    Colonial Supplemental Insurance

    St. Francis Hospital

    St. Joseph's / Candler

    Affluent Dynamics

    Delta Faucets

    ABC Windows

    Loyola Press

    Cartesis

    L'Oreal

    Major U.S. Tire Manufacturer

    Bank of America

    Top 5 consulting firm

    Publicis & Hal Riney

    Reed Business Information

    Reed Elsevier

    SourceForge.net/ OSTG

    Weight Watchers*

    Exxon*

    Quest (IPO)*

    Johnson & Johnson*

    Chase*

    Smith Barney*

    Reckitt & Coleman*

    Marriott*

    USAir*

    Nestle*

    Black & Decker*

    * Represents previous work

    completed while serving as a senior member of other fine firms.

    EDUCATION

    Bates College,

    Bachelor of Arts in English

    Oxford University,

    Master of Arts

    BACK
  • PAUL KUZMA

    Sr. Consultant Brand & Design

    Born in Chicago.

    Raised on humor, wisdom, words, and tenacity.

    Surprised the world, developing original Cracker Jack Prizes.

    Built award-winning,lasting ideas for McDonald's,Frito-Lay, Kimberly-Clark, Newell-Rubbermaid, ConAgra Foods, Gateways, US Cellular, Pabst Brewing and Mike's Hard Lemonade among others.

    Started and grew the Trisect creative department from 1 to 30 employees. Named the #3 Best Agency to Work for in America by AdAge Magazine.

    Grew Wrigley Field Lvy on "color-changing" Old Style Beer Bottles.

    Collected effies, addys, reggies, obies, mercurys and lots of other awards that don't end with an "e" sount.

    Find him on the AYSO soccer fields coaching, reffing, playing and cheering all weekend long.

    Husband, dad, listener, leader, doer, writer and builder.

    Believes we should all "Listen twice & solve once".

    EXPERIENCE
    EXPERIENCE

    Alberto Culver

    Chicago Public Schools

    Con Agra Foods

    Crayola

    DeVry

    Eli Lilly

    Feeding America

    Frito-Lay

    Gateway

    General Motors

    Hallmark

    Kawasaki

    Kimberly-Clark

    McDonald's

    Mike's Hard Lemonade

    Morgan Stanley

    Newell Rubbermaid

    OffThe Street Club

    Orville Redenbacher

    Pabst Brewing Company

    Planet Lunch

    Sharpie

    Starbucks

    United States Postal Service

    unie-ball

    US Cellular

    Visa

    Wrigley

    EDUCATION

    BS, Miami University, Oxford, OH

  • HENRY CHEN

    VICE PRESIDENT

    Son of China, learned American in Pittsburgh, PA.

    Scientist from SEI with an affinity for Chicago Blues.

    Schooled by China's most prestigious university.

    Mastered software engineering at CMU.

    Had his talents tapped by IBM and the Chinese government.

    Helped put the Shanghai Automobile Industry on the internet map.

    Curious, creative, clever—wishes for a bigger brain.

    Has a third eye for the consumer.

    Believes that Yao Ming can't revolutionize the U.S. alone.

    EXPERIENCE
    EXPERIENCE

    Loyola Press

    Sycamore Professional

    Publicis & Hal Riney

    SourceForge.net/OSTG

    The Plastics Group

    NASCAR

    Sycamore Professional

    Coco-Cola*

    IBM*

    Shanghai Automotive Industry Group*

    Government of the Republic of China*

    * Represents previous work

    completed while serving as a senior member of other fine firms.

    EDUCATION

    Carnegie Mellon University, Masters in Software Engineering

    Software Engineering Institute, Visiting Scientist

  • SARA O'MARA

    SENIOR CONSULTANT

    Perpetual liberal arts student earned her Spanish literature degree at Bates College.

    Learned the language of brand building working at Leo Burnett in three markets.

    Has helped many small companies & consumer packaged goods groups become greats.

    Cut new innovation paths for Axe at Unilever.

    Multiple marathons taught her to set the pace and have shown her stamina.

    Design enthusiast who likes to connect the dots.

    Craves big ideas but believes the littlest details might just matter the most.

    One of our greatest cheerleaders and collaborators.

    Hung her own shingle with a thought partnership practice.

    EXPERIENCE
    EXPERIENCE

    Altoids

    Axe

    Ball Park Franks

    Cheer

    EZ Squirt

    Heinz Ketchup

    Latina Magazine

    Pastry Swirls

    Pepto-Bismol

    Publicis & Hal Riney

    Pop-Tarts

    Secret

    Snak-Stix

    Tampax

    Turner Classic Movies

    Vicks

    Yoshida Sauces

    BACK
  • TRACY JONES

    CREATIVE DIRECTOR

    Hoosier-born son of a firefighter.

    Craftsman whose patience and creative thinking have been known to extinguish a few crises.

    Earned his degree at The School of the Art Institute of Chicago.

    Refined his technique as a production design artist at Leo Burnett/Capps Digital and Schawk.

    Put his finishing touch on award-winning advertising campaigns for Heinz, Delta, TCM, Fila and Becks.

    Now an entrepreneur with his hands on many canvases.

    Brings fine art and graphic design to life with his boutique design shop, whycart design.

    He brings the form to Peacock Nine's function.

    EXPERIENCE
    EXPERIENCE

    Publicis & Hal Riney

    Loyola Press

    Sycamore Professional

    Heinz*

    Delta Airlines*

    Turner Classic Movies*

    Fila*

    Becks*

    Walt Disney*

    Altoids*

    Coca Cola*

    Pillsbury*

    Philip Morris*

    Nintendo*

    Allstate*

    Oronoco*

    Procter & Gamble*

    Toys R Us*

    McDonalds*

    HallMark*

    Kelloggs*

    Morgan Stanley*

    Metromix*

    Ball Park Franks*

    Samsung*

    Leffe Beer*

    Jimmy Dean*

    * Represents previous work

    completed while serving as a senior member of other fine firms.

    EDUCATION

    The School of the Art Institute of Chicago

    BACK
  • RUSSELL BRANAGHAN, PhD.

    SENIOR CONSULTANT
    APPLIED PSYCHOLOGY/HUMAN FACTORS

    Born on the banks of the flaming Cuyahoga.

    A fount of knowledge grounded in the desert.

    Deciphers why human beings do what they do.

    Helps businesses profit from this understanding.

    A fixture at Fitch, helped rule the roost at Big Red Rooster.

    Gave the Zip Drive its zip, makes sure Motorola connects.

    Bowled over by cognitive psychology at Bowling Green.

    Mastered and Doctored in it at New Mexico State.

    Spices up life with hot green chiles and a rock-munching pup named Chope.

    Kevin and Mckenna keep him cool, Tonya keeps him grounded.

    Searches out The Sopranos and Southside Johnny and the Asbury Jukes.

    Enlightens his students about human factors.

    Factors in the thinking behind great brands.

    EXPERIENCE
    EXPERIENCE

    Albertsons*

    AOL*

    AT&T Wireless*

    Bank One*

    Cadence*

    Carhartt*

    Compaq*

    Disney*

    Elmer's*

    Georgia Pacific*

    Gateway*

    Goodrich Aviation*

    Goodyear*

    Guidant*

    Hewlett-Packard*

    Hobart*

    Hughes Training*

    Hunter Fan*

    Invensys*

    Iomega*

    Lexmark*

    Maersk*

    Marconi*

    Medtronic*

    Microsoft*

    Motorola*

    NASA*

    National City*

    Nationwide*

    Nike*

    Nortel*

    Ohio Health*

    Ohio State University*

    Pep Boys*

    PepsiCo*

    Sprint*

    Symix*

    Things Remembered*

    United Way*

    US WEST*

    * Represents previous work

    completed while serving as a senior member of other fine firms.

    EDUCATION

    Specialty: Applied Psychology & Human Factors (Decision-making, brand personality & usability/design)

    Bowling Green University, BA

    New Mexico State, MA, PhD

    BACK
MEET THE TEAM

Think of YOURSELF as a racing boat
or Shell, as it’s called.

(This might seen like an odd comparison at first; them again,racing
shells are sleek and fast, so just go along with us on this.)

You’re an 8-person shell, so you have 8 rowers.

You race against other 8-person shells.

Your 8 rowers are of similar height and weight as their 8 rowers. Your 8 and their 8 undergo similar training. Let’s assume you also share a similar taste for winning.

So how do your ensure that your 8 rowers beat their 8 rowers?

You simply attain an uncommon advantage.

You acquire a 9TH rower.

WE'D LOVE TO
HEAP FROM (SOME OF) YOU.

If you wish that you could confidently make quick decisions that are supported by the sentiments of hundreds of customers; if you want to invite your customers into the innovation process; if you desire a shorter, less risky path to profitable growth; or if you simply would like to learn more about the value that our combined talents can bring to your unique situation, you may contact us via any of the following methods:

  • General Question
  • Business Development

    Bradley Peacock

  • Partnerships and Alliances

Join Our Crew

If you are passionate about helping companies uncover unique opportunities for profitable growth; if you are genuinely committed to forging a new frontier for market research; if you possess extraordinary curiosity (do you?), please email your resume and cover letter to
careers@peacocknine.com

Oh, there’s one more thing. We’d love to hear your insightful answers to three of our favorite questions: What are you most passionate about? In one sentence, what do you believe in? Is the Hokey Pokey really what it's all about? (please explain)

908 West Fullerton Avenue, Cicago, Illinois 60614

ph.32.664.4433    fax.312.664.348.987

How to fiddle with your widget.

Take your doohickey. Add a doodad. Change that thingamajig to a thingamabob. Swap places with your whatnot and your watchamacallit. Presto, change-o, you’ve got the perfect gizmo. Or to put it another way, before your product hits the market, make sure it hits the mark with our Product Refinement Tools.

PRODUCT REFINEMENT TOOLS

More companies are starting to understand the logic. If they can get others to help them design and create products they end up with ready-made customers—and that means far less risk in the tricky business of creative new goods and markets.”

Business Week “The Power Of Us”

Get a new idea. A breakthough one. Draw it on on a napkin, a sheet of paper, maybe in CAD. Skip the modeling. Skip traveling to the focus groups. Skip sharing the idea with eight people at a time.

Instead, expose the idea in 3-D to 400 target customers simultaneously. Put it on a shelf next to the competition. Try different price points. Now you’re onto something.

Time to go to market. Put your career on the line. Invest in the college fund. Bet the farm. (Skip second-guessing.)

  • Concept Customizer
  • Product Profiler
  • Print Previewer
  • Hot Potato™
  • Leverage the wisdom of crowds to leverage the power of participatory design.

    DEMO

  • Refine your product by gaining immediate insights into all elements from shape to text.

    DEMO

    DEMO

    Expose your idea in a competitive context to see how it stacks up.

    DEMO

  • Enable customers to experience the product in a real-world context, and listen to what they have to say.

    DEMO

  • More digital salon. Less chat room. A collaborative, online group diary. Be a true fly on the wall. Observe customers from eight different cities converse in real time about their needs, fears and desires. Watch them as they discuss your product concepts. See how they stack up. Provide them with anonymity. Let them add to the mix...when they have the time to do so. Steer the conversation. Collaborate with your own team in a parallel, online environment. Get to know your customer better over the course of three days....not two hours. Do in one week, what used to take three. No travel required.

    DEMO

THE BRIEF CAREER

OF THE

Timid Cheerleader

A very short story:

If your message lacks oomph, it will not

get the crowd off their seats.

The End.

Before you risk wasting your breath

(and your money) on anything less than resonant,

memorable and motivating, look into our

Communication Refinement Tools.

COMMUNICATION

REFINEMENT TOOLS

Everything speaks—volumes. The trick is ensuring that everything you are communicating is being heard. The secret is leveraging your positioning, pricing and promises in a way that compels human beings not only to buy what you're selling, but to buy in to what you're saying.

What if you know what will work before you make your first move? What if you determine which refinements will matter most? What if you transform your “target audience” into strategic collaborators?

  • Ad Analyzer
  • Cognitive College™
  • Verbal Validation
  • Shopping Simulator
  • Spot Check
  • Hot Potato™
  • Leverage the wisdom of crowds to glean insights into print communications before they are on the printed page.

    DEMO

  • Tap into the power of metaphor elicitation to get customers to unpack your brand equities and weave them into one, cohesive brand story.

    DEMO

  • Refine the resonance of your communications concepts with the help of 400 customers—in 24 hours.

    DEMO

  • Place your packaging concepts in a virtual competitive set and see not only how well it pops, but what price it could command.

    DEMO

    DEMO

  • Expose your target audience to your speech, spot or storyboard and have them tell you how well and when it grabs them, and at what point you lose them.

    DEMO

  • More digital salon. Less chat room. A collaborative, online group diary. Be a true fly on the wall. Observe customers from eight different cities converse in real time about their needs, fears and desires. Watch them explain the role of your company and perceptions of the competition. Provide them with anonymity. Let them add to the mix...when they have the time to do so. Steer the conversation. Collaborate with your own team in a parallel, online environment. Get to know your customer better over the course of three days....not two hours. Do in one week, what used to take three. No travel required.

    DEMO

IF A CONSUMER CONSUMES,

WHAT DOES A Customer DO?

Moreover, why should you care? If all you want is
someone’s money, a consumer should fit your bill just fine.

But if you’re in the market for things like authentic
purchasing motivations, pinpointed product and messaging assessments, and ironclad brand loyalty, you should start getting friendly with your Customer.

Our Customer Cabinets™ give power to your brand by giving voice to your Customer. (That’s what a Customer does, by the way – speak.)

CUSTOMER CABINETS™

Research panels are for lab rats. Don’t rent your customer; own the relationship. Knit your customers together with a sense of community and open access to like-minded others. Let them converse. Listen. Learn. Be the fly on the wall you've always wanted to be.

Whether there are 4,000 or 40,000 of them, your Customers are there to help you make the most of your decision-making—on a moment’s notice and for a fraction of the cost of other avenues. Ask their opinions about your products, prototypes, prices and perceptions. Have them weigh in on your communications concepts and your competition.

Collect all those invaluable insights in one database “sandbox”, and play away.

For more examples please contact us.
Under Construction

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we strive to provide valuable resources and insights to our visitors.
Our team is working diligently to enhance your experience
and develop innovative tools to help you thrive in the marketplace.

Please check back soon for updates and exciting new features.
Thank you for your patience and understanding.